Return Policy

1. Introduction

At ActiNourish, we are committed to your satisfaction with our wellness products and services. This Return Policy outlines the terms and conditions for returning products purchased from pryxthelzla.ddd. We strive to make the return process as straightforward as possible while maintaining the highest standards of product quality and safety.

This policy should be read in conjunction with our Terms of Use and Privacy Policy. By purchasing products from ActiNourish, located at 121 Tauhinu Road, Wellington 6022, New Zealand, you acknowledge and agree to the terms outlined in this Return Policy.

2. Return Eligibility

We want you to be completely satisfied with your ActiNourish wellness products. If you are not satisfied for any reason, you may be eligible to return your purchase subject to the conditions outlined in this policy.

2.1 General Return Conditions

Products may be returned if they meet the following criteria:

• The return request is initiated within 30 days of the delivery date
• Products are unopened, unused, and in their original packaging
• Products are in resalable condition with all seals intact
• The original purchase receipt or order confirmation is provided
• Products have not passed their expiration or best-before date
• Products were purchased directly from ActiNourish through pryxthelzla.world

2.2 Non-Returnable Items

For health, safety, and hygiene reasons, certain wellness products cannot be returned once opened or used. The following items are not eligible for return:

• Products with broken seals or that have been opened
• Products that have been used, partially consumed, or tampered with
• Products without their original packaging or labels
• Products purchased during clearance, final sale, or special promotional events (when explicitly stated)
• Gift cards, vouchers, or digital products
• Products past their expiration or best-before date
• Products purchased from third-party retailers or unauthorized sellers
• Custom or personalized products made specifically to your order

3. Return Process

If you wish to return an eligible product, please follow these steps:

3.1 Step 1: Contact Us

Before returning any products, you must contact our customer service team to initiate a return request. You can reach us by:

• Email: message@pryxthelzla.world
• Phone: +64224143487
• Mail: ActiNourish, 121 Tauhinu Road, Wellington 6022, New Zealand

When contacting us, please provide:

• Your order number
• Product name(s) and quantity you wish to return
• Reason for the return
• Photos of the product (if applicable, especially for damaged or defective items)
• Your preferred resolution (refund, exchange, or store credit)

3.2 Step 2: Receive Return Authorization

Once we review your return request, we will provide you with:

• A Return Authorization (RA) number
• Return shipping instructions and address
• Any additional information needed to complete your return

Returns sent without prior authorization may not be accepted or processed. Please wait for confirmation before shipping your return.

3.3 Step 3: Package Your Return

Carefully package the product(s) you are returning:

• Use the original packaging if possible, or sturdy shipping materials
• Include all original product packaging, inserts, and documentation
• Clearly write your RA number on the outside of the package
• Include a copy of your order confirmation or receipt inside the package
• Include a brief note explaining the reason for return

You are responsible for ensuring products are properly packaged to prevent damage during transit. We recommend using tracked and insured shipping methods.

3.4 Step 4: Ship Your Return

Ship your return to the address provided in your return authorization. Please note:

• You are responsible for return shipping costs unless the return is due to our error, defective products, or damaged items
• We recommend using a trackable shipping method and purchasing shipping insurance
• ActiNourish is not responsible for returns lost or damaged in transit
• Keep your shipping receipt and tracking number until your return is processed

4. Refunds

4.1 Refund Processing

Once we receive and inspect your returned product(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to the following timeline:

• Inspection and approval: 3-5 business days from receipt of returned items
• Refund processing: 5-10 business days after approval
• Appearance in your account: Additional 3-5 business days depending on your bank or payment provider

Please allow up to 20 business days from when we receive your return for the complete refund process.

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account than was originally used. The refund amount will include:

• The purchase price of the returned product(s)
• Any applicable taxes paid

The following will not be refunded unless the return is due to our error or a defective product:

• Original shipping charges
• Return shipping costs
• Any additional fees (such as international customs or duties)

4.3 Partial Refunds

In certain situations, only partial refunds may be granted:

• Products returned without original packaging or with damaged packaging
• Products showing signs of use or wear
• Products returned more than 30 days after delivery
• Products missing components or accessories that were included with original purchase

The amount of the partial refund will be determined based on the condition of the returned product and communicated to you before processing.

4.4 Refund Delays

If you have not received your refund within the expected timeframe:

• First, check your bank account or credit card statement again
• Contact your credit card company or bank, as processing times vary
• If you still have not received your refund, contact us at message@pryxthelzla.world or +64224143487

5. Exchanges

If you need to exchange a product for a different item, please contact us at message@pryxthelzla.world or +64224143487. We will guide you through the exchange process based on product availability and your specific situation.

The exchange process typically involves:

• Returning the original product following our standard return process
• Placing a new order for the desired product
• Receiving a refund for the returned item once processed

For defective or damaged products, we will expedite the exchange process and cover any additional shipping costs.

6. Damaged or Defective Products

ActiNourish takes great care in packaging and shipping our wellness products. However, if you receive a damaged or defective product, we will make it right.

6.1 Reporting Damage or Defects

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide:

• Your order number
• Clear photos showing the damage or defect
• A description of the issue
• Photos of the shipping packaging if relevant

6.2 Resolution for Damaged or Defective Products

For damaged or defective products, we will offer one of the following solutions at our discretion:

• Full replacement of the product at no additional cost
• Full refund including original shipping costs
• Store credit for the full purchase amount plus shipping

We will cover all return shipping costs for damaged or defective products and will provide a prepaid shipping label when possible.

7. Incorrect Orders

If you receive an incorrect product (different from what you ordered), please contact us immediately at message@pryxthelzla.world or +64224143487. We will:

• Verify the error by reviewing your order details
• Arrange for return of the incorrect item at our expense
• Ship the correct product to you with expedited shipping at no additional cost
• Provide a prepaid return shipping label for the incorrect item

Please do not open or use products that were sent to you by mistake, as this will facilitate a smoother return and replacement process.

8. Cancellations

8.1 Order Cancellations Before Shipment

You may cancel your order before it has been shipped by contacting us immediately at message@pryxthelzla.world or +64224143487. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Please note that we process and ship orders quickly, so cancellation requests must be made as soon as possible. Once an order has been shipped, it cannot be cancelled and our standard return policy will apply.

8.2 Subscription Cancellations

If you have a subscription order for regular delivery of ActiNourish products, you may cancel at any time by:

• Logging into your account and managing subscription settings
• Contacting customer service at message@pryxthelzla.world or +64224143487

Subscription cancellations must be made at least 3 business days before your next scheduled shipment date to avoid being charged for the next delivery.

9. International Returns

If you are returning a product from outside New Zealand, additional considerations apply:

• International return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product
• International returns may take longer to process due to customs and shipping times
• Customs duties, taxes, and fees paid on the original order are not refundable by ActiNourish (you may be able to reclaim these from your local customs authority)
• Products must comply with international shipping regulations

Please contact us before initiating an international return so we can provide specific guidance for your location.

10. Restocking Fees

ActiNourish does not typically charge restocking fees for returns that meet our eligibility criteria. However, we reserve the right to apply a restocking fee of up to 15% in the following situations:

• Products returned in non-resalable condition due to customer handling
• Returns of large or bulk orders (typically orders over NZD $500)
• Excessive returns from the same customer account

Any applicable restocking fees will be communicated to you before your return is processed, and you will have the option to proceed with the return or keep the product.

11. Refused or Undeliverable Shipments

If you refuse delivery of your ActiNourish order or if a shipment is returned to us as undeliverable due to an incorrect address or failed delivery attempts:

• You will be responsible for the original shipping costs
• Return shipping costs will be deducted from your refund
• A restocking fee may apply
• Refunds will be processed once we receive the returned package and verify its condition

To avoid these fees, please ensure your shipping address is correct and that someone is available to receive the delivery.

12. Gift Returns

If you received an ActiNourish product as a gift and would like to return it:

• The return must meet all standard eligibility criteria
• Refunds will be issued as store credit rather than to the original payment method
• Gift givers will not be notified of returns
• The gift recipient is responsible for return shipping costs

If you have the gift receipt or order information, please include it with your return request to expedite processing.

13. Store Credit

In some cases, we may offer store credit as an alternative to refunds. Store credit:

• Is issued in New Zealand Dollars (NZD)
• Can be used for future purchases on pryxthelzla.world
• Does not expire
• Cannot be redeemed for cash
• Cannot be transferred to another person
• May be combined with other payment methods during checkout

14. Quality Assurance

At ActiNourish, we maintain strict quality control standards for all our wellness products. Before products are shipped, they undergo quality checks to ensure they meet our high standards. We regularly review return reasons and customer feedback to continuously improve our products and services.

If you experience any quality issues with our products, please let us know so we can address the concern and prevent similar issues in the future.

15. Customer Service Support

Our customer service team is here to assist with any questions or concerns about returns, refunds, or exchanges. We are committed to resolving issues promptly and fairly. You can reach us:

ActiNourish Customer Service
121 Tauhinu Road
Wellington 6022
New Zealand

Phone: +64224143487
Email: message@pryxthelzla.world

Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM NZST. We strive to respond to all inquiries within 1-2 business days.

16. Exceptions and Special Circumstances

ActiNourish reserves the right to make exceptions to this Return Policy on a case-by-case basis for special circumstances. We are committed to customer satisfaction and will work with you to find a fair resolution when standard policy terms may not adequately address your situation.

Special circumstances may include but are not limited to:

• Extended illness or hospitalization preventing timely return
• Natural disasters or emergencies affecting delivery or return ability
• Shipping carrier errors or significant delays beyond stated timeframes
• Unique product quality concerns affecting multiple customers

17. Changes to This Return Policy

ActiNourish may update this Return Policy from time to time to reflect changes in our practices, product offerings, or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated through email or website notices.

Returns will be processed according to the policy in effect at the time of your original purchase, unless the updated policy is more favorable to you.

18. Legal Rights

This Return Policy does not affect your statutory rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993. If products are faulty, not as described, or unfit for purpose, you may be entitled to remedies under New Zealand law that go beyond what is offered in this policy.

For information about your consumer rights, visit the New Zealand Commerce Commission website at www.comcom.govt.nz or contact Consumer Protection at 0800 943 600.

19. Contact Information

For any questions, concerns, or assistance with returns, please contact ActiNourish:

ActiNourish
121 Tauhinu Road
Wellington 6022
New Zealand

Phone: +64224143487
Email: message@pryxthelzla.world
Website: pryxthelzla.world

We appreciate your business and are committed to ensuring you have a positive experience with ActiNourish wellness products.