Privacy Policy

1. Introduction

ActiNourish, operating through pryxthelzla.world, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our wellness products and services. We are located at 121 Tauhinu Road, Wellington 6022, New Zealand, and comply with the New Zealand Privacy Act 2020 and all applicable data protection regulations.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

We collect various types of information to provide and improve our wellness solutions and services:

2.1 Personal Information

When you interact with ActiNourish, we may collect personal information that you voluntarily provide, including but not limited to:

• Full name and contact details (email address, phone number, postal address)
• Account credentials if you create an account with us
• Communication preferences and marketing consent status
• Information submitted through contact forms, inquiries, or customer support requests
• Product purchase history and order information
• Payment and billing information (processed securely through third-party payment processors)
• Health and wellness goals, dietary preferences, or activity levels when voluntarily shared
• Feedback, reviews, testimonials, and survey responses

2.2 Automatically Collected Information

When you visit pryxthelzla.world, we automatically collect certain technical information through cookies and similar technologies:

• IP address, browser type and version, operating system
• Device identifiers and characteristics
• Referring and exit pages, pages viewed, time spent on pages
• Clickstream data and navigation patterns
• Geographic location information (country, city, region)
• Time zone settings and access times

2.3 Information from Third Parties

We may receive information about you from third-party sources, including analytics providers, advertising networks, social media platforms (if you interact with our content), and publicly available sources. This information helps us better understand our audience and improve our services.

3. How We Use Your Information

ActiNourish uses the collected information for various legitimate business purposes related to our wellness products and services:

3.1 Service Delivery and Product Fulfillment

• Processing and fulfilling orders for wellness products
• Managing customer accounts and subscriptions
• Providing customer support and responding to inquiries
• Delivering personalized wellness guidance and recommendations
• Sending transactional communications (order confirmations, shipping updates, service notifications)

3.2 Website Operation and Improvement

• Operating, maintaining, and improving pryxthelzla.world
• Analyzing website usage patterns and user behavior
• Conducting research and analytics to enhance our products and services
• Testing new features and functionalities
• Troubleshooting technical issues and optimizing performance

3.3 Communication and Marketing

• Sending newsletters, wellness tips, and educational content (with your consent)
• Informing you about new products, services, promotions, and events
• Conducting customer satisfaction surveys and requesting feedback
• Personalizing marketing communications based on your interests and preferences

3.4 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and other illegal activities
• Enforcing our terms of service and other agreements
• Resolving disputes and investigating complaints
• Maintaining security and integrity of our systems

4. Legal Basis for Processing

Under New Zealand privacy law, we process your personal information based on the following legal grounds:

• Consent: You have explicitly consented to our processing of your personal information for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations when you purchase products or use our services
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests do not override your rights
• Legal Obligations: Processing is required to comply with applicable laws and regulations

5. How We Share Your Information

ActiNourish does not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processing and transaction management
• Order fulfillment, shipping, and logistics
• Website hosting and cloud storage
• Email delivery and marketing automation
• Analytics and data analysis services
• Customer support platforms

These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change and the choices you may have regarding your information.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to:

• Comply with legal processes and obligations
• Protect our rights, property, or safety, or that of others
• Investigate or prevent fraud, security issues, or illegal activities
• Enforce our terms and conditions

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for a specific purpose.

6. Data Security

ActiNourish implements robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols (HTTPS)
• Secure storage systems with access controls and authentication
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches
• Restricted access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of protection.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Account information is retained while your account is active and for a reasonable period thereafter
• Transaction records are kept for accounting and legal compliance purposes (typically 7 years)
• Marketing communications data is retained until you withdraw consent
• Technical and analytics data is typically retained for 2-3 years

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

8. Your Privacy Rights

Under New Zealand privacy law, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.

8.2 Right to Correction

If you believe any personal information we hold about you is inaccurate, incomplete, or out-of-date, you have the right to request correction.

8.3 Right to Deletion

You may request deletion of your personal information, subject to certain legal exceptions (such as records we are required to retain for compliance purposes).

8.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider.

8.6 Right to Object

You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.

8.7 Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at message@pryxthelzla.world or call +64224143487. We will respond to your request within a reasonable timeframe, typically within 20 working days as required by New Zealand law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use pryxthelzla.ddd. For detailed information about our use of cookies, including types of cookies, purposes, and how to manage your preferences, please refer to our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites, including payment processors, social media platforms, and partner sites. ActiNourish is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

While ActiNourish operates primarily in New Zealand, some of our service providers may be located in other countries. When we transfer personal information outside of New Zealand, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

12. Children's Privacy

Our website and wellness products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

ActiNourish may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Significant changes may be communicated through email or prominent website notices. Your continued use of our website and services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ActiNourish
121 Tauhinu Road
Wellington 6022
New Zealand

Phone: +64224143487
Email: message@pryxthelzla.world

15. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, The Terrace
Wellington 6143
New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz